1. Agreement to These Terms
These Terms of Service form the agreement between ELECTRO CHEVAL (S) PTE. LTD. and the client for motor service work carried out at the workshop and for use of the website. By booking a motor, delivering a motor to the workshop, or using the website to send a message, the client agrees to these terms.
A booking is confirmed when the company writes an intake tag and tells the client that a trestle has been allocated. Until then, no obligation to carry out work arises. A verbal estimate or a general enquiry does not create a booking.
Where the client is an organisation, the person who makes the booking confirms that they are authorised to act for that organisation. If the client is an individual acting for a company, the company may ask for written confirmation of authority before the motor is lifted.
These terms apply together with any written service agreement signed by both parties. Where the service agreement conflicts with these terms, the service agreement prevails for the work it covers. Where there is no conflict, both documents apply together.
The company may decline a booking at its discretion, including where the motor is outside the range of work the workshop can safely handle, where the required information has not been supplied, or where access to the workshop would be unsafe.
2. Definitions
In these terms, the company means ELECTRO CHEVAL (S) PTE. LTD., with its registered address at 60 Kaki Bukit Place, #04-07 Eunos Techpark, Singapore 415979, Singapore (SG). The workshop means the stable bay premises of the company where motor work is carried out.
The client means the person or organisation that books the work or delivers the motor. The motor means the electric motor, and any attached part, that the client delivers for service. The intake tag means the numbered tag written at intake. The bench sheet means the working record of the motor. The handover note means the plain language note written at the handover note desk.
A load test window means a scheduled period for running a motor under a controlled load. A winding review round means a structured inspection of the motor windings with the bench sheet open. A collection sitting means the final visit at which the motor is handed back and the tag is signed off.
Business day means a day other than a Saturday, Sunday, or public holiday in Singapore. Writing includes email sent to the address on file. Notice means written notice delivered by email or by hand to the address of the other party.
Where a term is defined in the singular, it includes the plural where the context requires. Headings are for convenience only and do not affect the interpretation of these terms.
3. Bookings and Intake Tags
A booking is made by telephone at +12232423135 or by email to assistance@electrocheval.com. The company will ask for the client reference, the frame size, the stated fault, and the preferred collection date. A booking without a stated fault is accepted, but the bench sheet will begin with an open question.
On arrival, the motor is recorded at the intake tag bay. The technician writes the tag, reads it back to the client, and attaches it to the terminal box. The client should check the tag before leaving and tell the technician if any detail is wrong.
The intake tag number is the reference for all later communication. The client should quote the number in every message about the motor. If the client has lost the number, the company can search by client reference or by motor serial number.
The company may amend an intake tag where the initial description proves incomplete. Any amendment is noted on the bench sheet with the date and the name of the technician who made it. The client is told about a material amendment at the next contact.
A booking that is cancelled before the motor is delivered attracts no charge. A booking that is cancelled after the motor has been lifted may attract a charge for the workshop time already used, which the company will explain before the motor is released.
4. Workshop Access and Rules
The workshop is a working industrial space. Visitors must follow the instructions of the workshop staff at all times, stay within the marked visitor area, and wear any protective equipment that is offered. The hoist rail, the trestle area, and the fork rack are restricted areas during lifting.
Visitors must not touch a motor that is being worked on, must not operate the chain block, and must not remove a tag. A visitor who needs to inspect a motor more closely should ask a technician, who will arrange access at a safe moment.
Photography is permitted in the visitor area with the agreement of the staff. Photography of other clients and their motors is not permitted. Any image that the visitor wishes to publish should be checked with the company first.
The company may refuse access to a visitor who is unsafe, disruptive, or under the influence of alcohol or drugs. Refusal of access does not relieve the client of its obligations under a booking that has already been confirmed.
Children are not permitted in the workshop except for an arranged educational visit supervised by a member of staff. During such a visit, the company follows the additional safety rules set out in its visitor plan.
5. Scope of Work
The scope of work for a booking is set by the intake tag and may be extended by agreement. The company carries out the six stations described on the services page: intake tag bays, bench sheet runs, handover note desks, load test windows, winding review rounds, and collection sittings. Although all six stations are available to every booking, not every motor will use every station to the same depth.
Work outside the scope set by the tag requires the client to agree to an amendment. Where work is needed urgently to prevent damage to the motor or to the workshop, the company may take the action and inform the client as soon as practicable, with the cost explained afterwards.
The company does not carry out repair work on parts that are outside the motor assembly, such as gearboxes, couplings, or driven equipment, unless the intake tag expressly includes them. Where a fault appears to lie in connected equipment, the company will note that on the bench sheet and advise the client.
Where the client supplies parts for use in the work, the client is responsible for their suitability. The company may decline to fit a supplied part if it appears unsafe or incompatible, and will explain the reason in the handover note.
Estimates of time are given in good faith but are not guarantees. The company will inform the client promptly if a bench sheet run is likely to take longer than the estimate and will explain the reason.
6. Bench Sheets and Records
The bench sheet is owned by the company and is kept as part of its workshop record. The client receives a copy of the handover note and may request a copy of the relevant bench sheet entries by quoting the intake tag number.
Bench sheet entries are made in the order the observations occur. The company does not rewrite a bench sheet to look tidier. A line that is corrected is struck through and initialled so that the record remains honest.
The company may photograph a motor at intake and at points during the work. Photographs form part of the record and are used to support the bench sheet and the handover note. The client is told at intake that photographs will be taken.
Records are kept for the period described in the privacy policy. The client may request access to its records in line with that policy. A request that relates to a motor owned by another party will be declined unless the requesting party provides authority from the owner.
The company will correct a factual error in a record when it is shown to be wrong. A difference of opinion about a technical conclusion is not a factual error and will not be treated as one. Where a client disagrees with a conclusion, the company will explain how the conclusion was reached from the bench sheet.
7. Load Test Windows
A load test window is booked in advance and is limited in duration. The client should ensure that the motor is available for the whole window, because a test that is interrupted may have to be repeated and a repeat is charged as a new window.
The company runs the test under a controlled load that is matched to the stated duty. Readings are taken for vibration, temperature, and noise. The client may attend the window by arrangement, provided that attendance does not interfere with the safe conduct of the test.
Where a motor cannot safely be run under load, the company will not run the test. The reason is recorded on the bench sheet and explained in the handover note. The company may recommend an alternative check in place of the load test.
The results of a load test window are written into the bench sheet and summarised in the handover note. The company does not provide a separate certificate unless the service agreement provides for one.
Load test windows are subject to the availability of test equipment and technicians. Where a window is cancelled by the company, the client is offered the next available window at no additional charge.
8. Winding Review Rounds
A winding review round is carried out with the motor on the trestle and the bench sheet open. Each phase is inspected in turn, and the readings are compared with the readings taken at intake. The client is not usually present during the round, because the work requires uninterrupted attention.
Where a round reveals a condition that requires further inspection, the company carries out a second round after the relevant part has been examined. Both rounds are recorded, and the handover note explains the sequence.
The company does not open a motor beyond the level agreed on the intake tag without the consent of the client. If opening the motor is necessary to complete the round, the company will pause the work and seek consent, and will explain what is involved.
A winding review round is an inspection, not a repair. A repair that follows from the findings is scoped separately and recorded on the bench sheet before the work begins.
The company may decline to carry out a round where the motor is in a condition that makes it unsafe to open, or where the required isolation cannot be achieved. The client is informed promptly and the motor is returned as found.
9. Collection Sittings and Storage
The motor is released only at a collection sitting. At the sitting, the handover note is read with the client, the intake tag is checked against the note, and both are signed off. The client or an authorised representative must attend.
Where the client cannot attend, written authorisation must reach the company before the sitting. The authorisation should name the person collecting the motor and should be sent from the address on file. The company will ask the collecting person for identification.
The company will hold a motor after the handover note is ready for a short period at no charge. After that period, a storage charge may apply, which the company will explain in writing before it is applied.
The company may dispose of a motor that has not been collected after a long period, provided that it has given written notice to the client at the address on file and has allowed a reasonable time to respond. Proceeds of disposal are applied against any outstanding charges, and any balance is dealt with in line with applicable law.
A motor that is delivered to the workshop by courier is released to a collecting courier only where the company has the client authority described in this section.
10. Fees, Invoices and Payment
Fees are quoted for the work described on the intake tag. Where a quote is not issued in advance, the company charges at its published rates for the time and parts used. The client may ask for the rates before the work begins.
Invoices are issued when the handover note is ready or as otherwise provided in the service agreement. Payment terms are stated on the invoice. Where an invoice is not paid by the due date, the company may charge interest at the rate stated on the invoice or, where no rate is stated, at a reasonable commercial rate.
The company may ask for a deposit before work on a large booking begins. A deposit is applied against the final invoice and is refundable only where the company cancels the work for its own reasons.
The client is responsible for any tax that applies to the work. Where a tax exemption or a different tax rate is claimed, the client must provide the required documentation before the invoice is issued.
The company may withhold release of a motor where an invoice for that motor remains unpaid. The company will not withhold a motor to secure payment of an unrelated invoice without a legal right to do so.
11. Client Responsibilities
The client must give accurate information about the motor and its history, including any previous work, any known fault, and any hazard associated with the installation. The client must disclose anything that could affect safety in the workshop.
The client must ensure that the motor is safe to transport and that it is isolated from all sources of energy before it leaves the client site. The company may refuse to accept a motor that arrives connected to a live supply or carrying a hazard.
The client must remove any confidential information from the motor before delivery unless it is needed for the work. Where a device attached to the motor holds data, the client is responsible for that data and for any decision to leave it in place.
The client must keep the contact details on file up to date so that the company can reach the right person about a bench sheet question, a load test window, or a collection sitting.
The client must ensure that the person collecting the motor has the authority described in Section 9. The company is entitled to rely on a written authorisation that appears to come from the client.
12. Risk and Title in Motors
Title in the motor remains with the client at all times. The company does not take ownership of the motor by accepting it for service, and the client may ask for its return at any time, subject to payment of charges for work already done.
Risk in the motor passes to the company when the motor is accepted at the intake tag bay and passes back to the client when the motor is signed off at the collection sitting. Between those two points, the company is responsible for the motor as described in these terms.
Risk during transport to and from the workshop rests with the party that arranges the transport. Where the company arranges transport, it will use a reputable carrier and will tell the client the name of the carrier and the insurance arrangements.
Where a motor is left at the workshop after the storage period described in Section 9, risk remains with the company only to the extent required by law. The company insures the workshop premises against the usual risks, and a client with unusual requirements should discuss them before delivery.
13. Service Warranty
The company warrants that the work described in the handover note was carried out with reasonable skill and care. The warranty period for the work is stated in the handover note and runs from the collection sitting. Where no period is stated, the warranty is ninety days.
The warranty covers a failure of the work itself. It does not cover normal wear, damage caused by the client or by the operating environment, or a fault that is unrelated to the work described in the note. The company will investigate a claim and will explain the outcome in writing.
The client must notify the company promptly of a claim and must make the motor available for inspection. The company may ask for the intake tag number and the handover note before the investigation begins.
Where a valid claim is accepted, the company will rectify the work at no charge. Where rectification is not practical, the company may instead refund the fee for the work concerned. The choice between rectification and refund rests with the company.
The warranty does not limit any right that the client has under a law that cannot be excluded. Where such a law applies, the company complies with it in addition to the warranty described here.
14. Limitation of Liability
The company is liable for direct loss caused by its own failure to carry out the work with reasonable skill and care. The company is not liable for indirect or consequential loss, including loss of profit, loss of production, loss of use, or loss of business opportunity.
Where liability is not excluded by law, the total liability of the company for a booking is limited to the fee paid for the work on that motor, or to the replacement value of the motor if that is lower. The company carries insurance that supports this limit.
Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited by law. Where such a liability applies, the company accepts it in full.
The company is not liable for a delay caused by a client instruction, by a missing part, by a courier, or by an event beyond its reasonable control as described in Section 18.
Where the client uses the motor in a way that differs from the stated duty, the company is not liable for a failure that results from the different use, and the client indemnifies the company for any claim that arises from it.
15. Indemnity
The client indemnifies the company against a claim, loss, or expense arising from a breach of these terms by the client, from inaccurate information supplied by the client, or from a hazard on the motor that the client failed to disclose.
The indemnity covers the reasonable cost of defending a claim as well as the amount of any settlement or judgment. The company will notify the client promptly of a claim and will allow the client a reasonable opportunity to participate in the defence.
Where the company is liable to a third party because of the client motor, the client indemnifies the company to the extent that liability arises from the client side. The company is not entitled to an indemnity for its own negligence.
The indemnity in this section survives the end of the agreement and the collection of the motor, and continues for as long as a claim can reasonably be brought.
16. Intellectual Property
The content of the website, including text, layout, and graphics, belongs to the company unless stated otherwise. Visitors may read the pages and print them for personal reference. Commercial use requires written permission from the company.
The bench sheet, handover note, and other workshop documents are prepared by the company on the basis of its knowledge and experience. The client receives the handover note for its own use but does not acquire a right to reuse the company documents commercially.
Where a client supplies drawings or specifications, the client retains ownership of those materials. The client grants the company a licence to use them for the work described on the intake tag, and the licence ends when the work is complete except where the law requires the company to keep a copy.
A client who wishes to quote from the website or to reproduce a workshop document should ask for permission in writing. The company will normally agree where the use is accurate and does not mislead.
17. Confidentiality
Each party keeps confidential the information of the other that is not in the public domain. Confidential information includes client specifications, pricing, bench sheet content, and the identity of other clients.
The company may disclose confidential information to its team members and service providers who need it to carry out the work. Those people are bound by confidentiality obligations and are told that the information is confidential.
Confidentiality does not prevent disclosure where the law requires it, where a regulator demands it, or where it is necessary to defend a legal claim. Where disclosure is permitted to be announced, the party that must disclose will tell the other party first.
The confidentiality obligation continues after the work is complete and after any collection sitting. It does not expire when the motor leaves the workshop.
18. Force Majeure
Neither party is liable for a delay or failure caused by an event beyond its reasonable control. Such events include a natural disaster, a fire, an epidemic, a labour dispute, a failure of a public utility, a network outage, or an act of government.
The party affected by the event must notify the other party promptly and explain the effect on the work. Both parties will work together to reduce the effect and to reschedule the work where possible.
If the event continues for a long period, either party may end the affected booking by written notice. Where a booking is ended under this section, the client pays only for work already done, and the company returns the motor when it is safe to do so.
This section does not excuse a party from paying an amount that was already due before the event occurred.
19. Suspension and Termination
The company may suspend work where a client has not supplied information or a part that the work depends on, where an invoice remains unpaid, or where continuing the work would be unsafe. The company will tell the client the reason and what is needed to resume.
Either party may end the agreement by written notice if the other party commits a serious breach and does not correct it within a reasonable period after notice. A serious breach includes a failure to pay, a failure to collect the motor after notice, or a breach of confidentiality.
On termination, the company completes any work that can be safely stopped, writes a handover note for the work that was done, and arranges a collection sitting. The client pays for work completed before the end of the agreement.
A right to terminate does not affect a right that has already arisen. The sections on confidentiality, liability, indemnity, and disputes continue to apply after termination.
20. Governing Law and Disputes
These terms are governed by the laws of Singapore. The parties submit to the jurisdiction of the courts of Singapore, except where the law requires a different forum for a particular claim.
Before starting a formal claim, the parties will try to resolve the matter through discussion. A party with a concern should write to the other party with a short description of the issue and the outcome it seeks.
If discussion does not resolve the matter within a reasonable period, the parties may agree to mediation. A mediated settlement is recorded in writing and binds both parties once signed.
Where a dispute relates to a technical conclusion in a bench sheet, the parties may agree to appoint an independent technician to review the record. The cost of the review is shared equally unless the review finds a clear failure by one party.
Nothing in this section prevents a party from seeking urgent relief from a court where a delay would cause serious harm.
21. Changes to These Terms
The company may update these terms to reflect a change in the workshop, in the law, or in the way the service is delivered. The effective date at the top of the page shows when the current version applies.
A change applies to a booking made after the change takes effect. A booking made before the change is governed by the terms that applied when the intake tag was written, unless the client agrees to the new terms.
Where a change is material, the company will give notice by email to clients with an active booking and by a notice on the website. A client may ask for a copy of the earlier terms at any time.
If a court finds a provision of these terms unenforceable, the rest of the terms continue to apply. The unenforceable provision is read down to the extent needed to make it enforceable, or removed if that is not possible.
22. Contact Details
Questions about these terms should be sent to ELECTRO CHEVAL (S) PTE. LTD. at assistance@electrocheval.com or by telephone at +12232423135. The address is 60 Kaki Bukit Place, #04-07 Eunos Techpark, Singapore 415979, Singapore (SG).
A notice under these terms should be sent in writing to the email address above. Where the notice relates to a booking, the intake tag number should be quoted so that the message reaches the right file.
The company aims to acknowledge a written notice within two business days and to respond in full within thirty days. Where more time is needed, the company will explain why and give an expected date.
These terms are provided in English, and all communication under them is conducted in English. Where a translation is offered for convenience, the English version prevails.